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Your Fundamental Consumer Rights

DEFINITIONS:

Consumer:
  • This is you, whether you buy goods or services;
  • When goods or services are marketed to you;
  • When you use goods or services;
  • When you did not buy the goods or services, but received them as a gift;
  • When you did not buy the goods or services but used them in your household when someone else bought them.

Goods
  • Goods are everything that are marketed for human consumption;
  • Goods include all tangible and intangible products and legal interest in fixed property.

Intermediary:
  • An intermediary is someone who represents another person by marketing that other persons goods or services.

Person
  • This includes a company, which could be a manufacturer, producer, supplier and/or retailer.

Consideration
  • Includes anything of value, given and accepted in exchange for goods and services;
  • Includes, for example, money, property, vouchers, credits, loyalty credits etc.

The Act applies to the supply of goods or services by a person provided that:
  • The goods or services are supplied within South Africa;
  • The goods or services are supplied in the ordinary course of business by the person;
  • The goods or services are supplied to the consumer for consideration;
  • The consumer is a juristic person (company) whose asset value or annual turnover is
  • Below the threshold value determined by the Minister from time to time;
  • "The specific goods or services have not been excluded from the Act.

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